For custom designs by Getting Social.
Currently, I only accept payment through PayPal. Once the design questionnaire for custom designs has been approved and a final package has been agreed upon, I will send an invoice for 50% of the total cost of the design. This is due immediately to be added to the design list. Your spot is not secured on the design list until the deposit is paid and the questionnaire has been approved by me. The remaining 50%, plus any other fees accrued during the design process, will be invoiced prior to installation. Once full payment has been received, I will install your design.
By submitting your payment, you have agreed to the terms on this page whether you have read them or not.
Refunds will only be granted if I have NOT started your design. If I have already purchased images for your design, this will be taken out of your refund. If I have already started on your design, a refund will not be granted for any reason.
It is important that you fill out the design questionnaire to its entirety before submitting. If you are unsure of some of the questions or elements needed, take a few days to look it over before submitting your questionnaire. I am always free to answer any questions via email prior to your questionnaire being submitted. The questionnaire is very important to the design process as it is the place I have all of the details I need to complete your design. If details are given in following email communication, I cannot guarantee they will be incorporated. If you have something specific in mind for your design, please be sure to incorporate this into the questionnaire.
Designs usually take 3-5 workdays once they have been started (not from when the deposit has been paid.) Once we have agreed on the questionnaire details, I will give you an estimated start date. I cannot guarantee a completion date due to other factors such as communication and revision, but most designs take 3-5 days.
It is the client's responsibility to backup all Widgets and HTML templates prior to installation on the blog. I am not responsible for anything lost.
It is the client's responsibility to obtain any copyright permissions needed for images they submit to me for use. By submitting a photo, image, or graphic to use, you are stating that you have permission to use the file on your site. Getting Social is not responsible for any Copyright issues you are presented with by using those files.
Getting Social does not put a limit on the number of revisions that we can make during the design process. We want you to be completely satisfied and therefore, have no limit. However, once you have paid your final payment, everything is installed, and you love it to the moon and back there will be charges for additional changes as those were not part of the original cost.
Very important: This includes marketplace items. If we are asked to revise items once they have already been uploaded and completed, that counts as another one of your marketplace items. If you have none left in your package then you will be charged for additional marketplace items.
All communication is done through email. Emails will be replied to in a timely manner. It is also requested that you reply to emails in a timely manner as well. While I am working on your design, it is important for you to check your email often to make sure the process continues as quickly as it can. If you do not respond in a reasonable time (5 days), your project will be moved to the bottom of the waiting list.
I am sometimes available on Skype Chat (text only) or Gmail chat (if you are using Gmail). If I need an immediate answer to a design question, and I see that you are online, I will try to contact you through chat in order to expedite the process. If you prefer not to be contacted through chat, I must be notified ahead of time.
If you request a specific image outside of a design kit, you will be charged for the cost of the image dependent on the amount of credits the image is. I use iStockphoto as well as Dreamstime. If you want to customize the image to have the colors match exactly to your design, I will charge an additional $10 recolor fee. Also, please note that with most of the designers that we purchase from, the license is only good for us which means that if you use someone else to make changes to your tabs, that license will be voice and the artwork will have to be repurchased.
HOURS OF OPERATION
Getting Social is a hobby of mine, it is not my full-time job. I am a full-time college student and also work another "part time" job along with being very active in various organizations on campus and having a family that enjoys seeing me every now and then. My education is my #1 priority and will always come before blog designs. Please be considerate as things do come up beyond my control and my timeline and work hours may be changed. I am limited to my work time during the school year on weekdays and will get as much done as possible when I can. Most work during the school year will be done on the weekends.
In order to install your new design, I will need your Facebook log in information. This information will be requested after your design has been approved by you on my test site. If you feel the need, please change the password to your log in for the temporary time that I will be working on your blog installation.
You are given 72 hours to become familiar with your design and become familiar with its features. If for any reason you have any minor revisions that need to be made during that time, they are free of charge. After that time period, you will be charged for each revised element (including HTML coding)
I will retain your file with images and templates for 6 months in case anything major happens. After this time, the images will be removed from my computer. If you need any images after this time, it will be charged as a new design.
All designs created by Getting Social may not be altered in ANY WAY. This includes changing it from it's original size, adding onto the design, taking away from it, changing colors, etc. If at anytime you choose to remove an aspect of my design you must notify me. Any changes to the design made by anyone other than me are not an accurate reflection of my design work. I reserve the right to have you remove the design created by me should you alter it or distort it in any way.
Designs remain property of Getting Social. They are made to be used as purchased (headers as headers, buttons as buttons, etc.). All designs may be used by Getting Social for any other purpose, including portfolios, etc.
If you have any questions about these terms, please feel free to contact me.
Friday, October 8, 2010
I know this isn’t your usual “welcoming” to a website, but that’s because Getting Social (or I rather) like to do things a little differently. Personally, I can’t stand the pages that make everything seem so businsesslike and professional. Don’t get me wrong, I am professional and I am “businessy” but I would rather things be laid back and comfortable.
I would rather you feel like you can tell me anything and insert your opinions and tell me when you don’t like something. I would rather you and I work together to get you exactly what you want. I would rather, for two weeks or however long it takes to get your design up, for us to be friends and business partners. I’ll be completely honest with you, and I would expect nothing less in return.
So, friend to friend let’s be real here; Facebook has taken over the world. With this in mind, many businesses have done away with their websites and are now instead using Facebook as their main "website." Sometimes, whether they meant to or not. The only problem is that, for many business owners, learning how to set up their FB Business page is too much work and time that they simply don’t have to put into it or they don’t know how.
In fact, that very problem is what brought Getting Social to the forefront. I began helping a family friend with her page, trying to come up with different ways to not only help her, but her customers as well. I wanted to make her page easy to navigate so that her customers had answers before they even had a chance to ask the question. She encourage me to set up a business because she knew so many other people that had the same problem. So, that night I created my own Facebook Business page and the rest is history.
Basically, what I do is make your Facebook Business page function like a website. I create customized Welcome tabs that greet your customers when they first join your page, Information tabs that let your customers know how to order, company information, or even specials that you might have going on, and even offer the option of setting up a Store on your Facebook so that literally everything is where it needs to be for you and your customers! And of course, you can't forget the Contact Tab so that you are easily reachable. :)
I want working with me and getting your page set up to be as easy and efficient as possible for both you and I. I hate when designers simply design things, install them and then that’s that. Which is why I encourage my clients (and force sometimes hehe) to be a part of the process. I’ll email you or call you every (or mostly every) step of the way to ensure that you are completely happy with your design and while I am designing and installing everything, I’m more than happy to help you understand what I am doing and how to use everything to your fullest advantage.
Not to mention, I am always trying out new things to make things not only better for you as a retailer but for your customers as a shopper as well and I always need guinea pigs! J
I encourage you to check out things on this website as I have (I hope) set up things with the help from Leah to make using Getting Social very easy. Visit the testimonials to read what past customer’s say about their experience. Visit the “our clients” section to see pages we’ve done. Snoop around and read the “Helpful How To’s” to learn how to do different things on your Facebook or computer in general that I hope make things easier.
Most importantly, visit the Contact me page at any point if you have a question, comment, or just want to say “Hey!” I’m always up for chatting with former customers and do not mind posting giveaways or sales they are doing. You just have to let me know about them. J I also don’t turn away my customers once everything is installed and am always welcome to questions.
I look forward to working with each and every one of you!
Getting Social Founder